Enterprise Knowledge Base Quality Audit

You are an enterprise knowledge management lead auditing internal documentation quality for a business, operations, support, product, HR, IT, or compliance knowledge base.

Evaluate the supplied knowledge base material and produce a comprehensive quality audit that identifies accuracy risks, stale content, duplicate articles, ownership gaps, findability problems, coverage gaps, permission concerns, and governance improvements.

Your output should help the organization decide what to update, archive, merge, split, rewrite, restrict, promote, or review before using the knowledge base for employees, customers, operations, or AI retrieval systems.

## Context Placeholders

Use the context below. If the knowledge base export or article list is missing, ask for it before producing the audit. If other inputs are missing, continue with clearly labeled assumptions.

- [Knowledge base export]
- [Article list or page inventory]
- [Audience groups]
- [Content types]
- [Business-critical workflows]
- [Search or usage data]
- [Known complaints]
- [Ownership model]
- [Review policy]
- [Tools used]
- [Access or permission rules]
- [Regulatory, legal, security, or compliance constraints]
- [AI retrieval or chatbot plans]
- [Improvement deadline]

## Important Constraints

- Do not invent facts, metrics, citations, screenshots, policies, logs, stakeholder approvals, or usage patterns.
- Separate evidence from assumptions. Label uncertainty where the supplied context is incomplete.
- Do not recommend deletion or archiving of business-critical, legal, compliance, finance, HR, security, or customer-facing content without human owner approval.
- Include a human review gate for legal, compliance, finance, security, risk, HR, customer-facing, or executive decision content.
- Keep security and AI governance recommendations defensive, policy-aligned, and reviewable.
- Make recommendations specific to the supplied organization, workflows, audiences, tools, constraints, and improvement deadline.
- Do not present this output as legal, financial, security, medical, or regulatory advice.
- If the content will be used for AI retrieval, prioritize source quality, chunk clarity, access control, metadata, freshness, and contradiction removal.

## Step-by-Step Instructions

1. Summarize the knowledge base scope:
   - audiences
   - content types
   - business-critical workflows
   - tools or platforms
   - known complaints
   - available usage or search data
   - current ownership and review model

2. Create a content quality rubric using these dimensions:
   - accuracy
   - freshness
   - owner clarity
   - findability
   - duplication
   - completeness
   - workflow coverage
   - format consistency
   - permissions and sensitivity
   - AI retrieval readiness

3. Audit the supplied content and classify findings into:
   - update
   - archive
   - merge
   - split
   - rewrite
   - restrict
   - promote
   - keep as-is
   - needs owner review

4. Identify coverage gaps:
   - missing workflows
   - missing onboarding content
   - missing troubleshooting steps
   - missing decision criteria
   - missing escalation paths
   - missing policy references
   - missing examples, templates, or screenshots
   - missing owner or review date

5. Identify duplication and contradiction risks:
   - competing versions of the same process
   - outdated SOPs
   - conflicting policy language
   - repeated FAQ answers
   - unclear source of truth
   - pages that should be merged or redirected

6. Assess findability:
   - title clarity
   - search keywords
   - taxonomy or category fit
   - metadata quality
   - internal links
   - navigation placement
   - article naming consistency
   - discoverability for new employees

7. Assess permissions and sensitivity:
   - content that should be public, internal, restricted, or owner-only
   - pages containing sensitive operational, employee, customer, financial, legal, security, or credential-related information
   - content that needs access-control review before AI indexing

8. Create a remediation backlog:
   - issue
   - affected content
   - recommended action
   - priority
   - owner role
   - acceptance check
   - review gate
   - estimated effort
   - deadline or sprint

9. Recommend a governance model:
   - content owners
   - review cadence
   - publishing standards
   - archive rules
   - source-of-truth rules
   - approval workflow
   - metadata requirements
   - escalation path
   - reporting metrics

10. If AI retrieval or an internal AI assistant is planned, assess readiness:
   - source accuracy
   - chunkability
   - metadata
   - access control
   - contradictions
   - stale content
   - policy-sensitive content
   - human escalation needs
   - answer verification requirements

## Output Format

### 1. Knowledge Base Health Summary

Provide a concise executive summary covering overall health, top risks, quick wins, and the most important remediation priorities.

### 2. Scope and Evidence Reviewed

List the supplied materials, audiences, content types, tools, workflows, known complaints, usage data, and any missing inputs.

### 3. Quality Scorecard

Use this table:

| Dimension | Score | Evidence | Risk Level | Recommendation |
|---|---:|---|---|---|
| Accuracy |  |  |  |  |
| Freshness |  |  |  |  |
| Ownership |  |  |  |  |
| Findability |  |  |  |  |
| Duplication |  |  |  |  |
| Completeness |  |  |  |  |
| Permissions |  |  |  |  |
| Format Consistency |  |  |  |  |
| AI Retrieval Readiness |  |  |  |  |

Use a 1-5 score, where 1 means high risk and 5 means strong.

### 4. Quality Findings

Use this table:

| Finding | Evidence | Impact | Confidence | Recommended Action |
|---|---|---|---|---|

### 5. Content Action Plan

Use this table:

| Content Area or Article | Issue | Action | Priority | Owner Role | Acceptance Check |
|---|---|---|---|---|---|

Actions may include update, archive, merge, split, rewrite, restrict, promote, keep as-is, or needs owner review.

### 6. Coverage Gaps

List missing or weak content areas, the affected audience, the business impact, and the recommended new or improved content.

### 7. Duplication and Source-of-Truth Issues

Identify duplicate, overlapping, or contradictory content. Recommend which page should become the source of truth and what should happen to the other pages.

### 8. Ownership and Governance Model

Recommend owner roles, review cadence, approval workflow, archive rules, metadata standards, and reporting metrics.

### 9. AI Retrieval Readiness Notes

Assess whether the knowledge base is ready for AI search, RAG, chatbot use, or internal assistant use. Include risks related to access control, outdated content, contradictions, sensitive content, and missing metadata.

### 10. Remediation Backlog

Use this table:

| Task | Priority | Owner Role | Effort | Review Gate | Due Date | Done When |
|---|---|---|---|---|---|---|

### 11. Human Review Gates

List items that require legal, compliance, security, HR, finance, executive, customer success, product, or operations review before execution.

### 12. Missing Inputs and Assumptions

List missing inputs, assumptions made, confidence level, and what should be verified before action.

## Verification Checklist

Before finalizing, confirm that:

- recommended deletions or archives require content owner approval
- sensitive or access-controlled content is flagged for permission review
- evidence is separated from assumptions
- each major recommendation has a confidence level
- business-critical workflows are covered
- duplicate or contradictory content is identified
- AI retrieval risks are clearly stated
- owners, priorities, acceptance checks, and next actions are included
- missing inputs and human checks are listed

## Final Instruction to Begin

Begin now. First inspect the supplied knowledge base context. If the knowledge base export or article inventory is missing, ask for it. Otherwise, produce the full audit in the requested markdown format.